Why is the Millennial market so important?

What do Millennials expect when it comes from customer service?

Tips for Training Millennials on Customer Service

Motivating Millennial Employees

The 5 Different Kinds of Millennials

Website Checklist: Is Yours Millennial-Friendly?

Extra Resources

Making your business or service “Senior-Centric”

The New Baby Boomer and How to Market to Them

Age-Friendly Business Checklist

Training resources – videos and links

A 9-page job aid.

Contains a clear language chart to help you construct easy sentences

Suggestions for reading numbers 

Low-English proficiency telephone alphabet

Tips  for telling the difference between someone who has a language barrier versus a heavy accents.

Points for clarifying understanding.

Loads of other helpful tips for writing.  

How to tell the difference between a strong accent and a language barrier

Guide to reading letters and numbers over the telephone

Common idioms to avoid

8 Rules for Better Understanding

How to Make Your Communication Clearer

Case Study

Links to Training Resources

What is mental illness?

Tips for conveying and receiving information.

Interview:  How to conduct visits.

Template:  Customer assistance form. A tool for providing service for unpredictable customers.

De-escalation – Tips for avoiding potentially violent situations.

Application and Resources – Case Study, link to further videos and learning

Learn how to communicate and relay vital information more simply.

Understand when the occurrence has happened to triage calls (present, past, future)

Gain an alternative ESL alphabet that makes it easier to spell over the phone