WEBINAR - Serving Customers With English Language Barriers Over the Phone

NOTE:  The content of this webinar has been originally delivered to over 400 participants  sector-wide across Canada, within a  3-hour workshop timeframe.   Approximate length is 1 hours and 30 minutes.

In this interactive,  practically-based webinar you will learn how to:

· Tell if the caller has a genuine language barrier or merely a heavier accent.

· Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks.

· Speak more clearly.

· Read numbers and spell using an ESL alphabet.

· Tell what tense the caller is speaking.

· Guide the caller to obtaining vital information.

· Calm distressed callers with three simple words.

· Deal with common stressors including impolite and

uncooperative callers.

·  Simplify industry terms using clear language

Past participants have included:  9-1-1 call-takers,   receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.

BONUS:  Job Aid

NOTE:  Please be advised that each participant will require a unique password. Pricing is per participant.Your co-operation is appreciated. Only authorized participants will be permitted into the webinar room.

Thank you for supporting a small business.

If you have any questions, please contact   519-659-4777.  evelina@diversityatworkcommunications.com